in     by Administrator 27-10-2017
0

Managing your spam filter

There are a few ways in which you can manage your spam, please take note when I refer to yourdomain.co.uk, I am referring to your own website address, so mine would be w3designs.co.uk

Not Spam

If you use IMAP you may notice that you have a folder called "SPAMBOX" this is the folder that contains all the spam emails, please note that you need to monitor this folder as some Non-Spam emails can end up in here and these will then need to be addresses as NOT SPAM. If you do not have IMAP then you can see this folder by logging into webmail. If you find any emails within this folder all you need to do is select that email and forward the email to assp-notspam@yourdomain.co.uk This will tel the system that this person can be trusted.

  • assp-notspam@yourdomain.co.uk

Please note: Doing this will not move that email to your inbox and you may need to move it manually.

Spam

If you have emails get into your inbox and you want future emails from that sender to be blocked then please forward that email to assp-spam@yourdomain.co.uk, once again this will notify the system that they should not get past the spam filter next time. Please take note that sometimes these spammers may use different emails, so Blocking them each time will help block them and all the email accounts they use.

GET REPORT

Every morning at 10am you should get a Spam report, this should contain all spam that was delivered to SPAMBOX in the previous 24 hours, from here you can see a list of all emails and at this point if you see anything that is not spam, you can click the WHITE link to the left and then send, this will send a message to the system, saying it is NOT SPAM and will also place that email into your inbox.

If at any point you want this report, you can send an email to this address asspblock@yourdomain.com at any time and a report will be delivered to your inbox.

If you have any questions please do not hesitate to get in touch, from time to time someone sending you emails may be blocked, in that case they will get a bounce back email asking them to enter some code to gain access to your inbox.

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